Contact Us

We'd love to hear from you! At My Store, we're committed to providing you with the best shopping experience possible. Whether you have a question about a product, need help with your order, or just want to share feedback — our team is here for you.

📧 Email Us

The fastest way to reach us is by email. Send us your question and we'll get back to you as soon as possible.

oddball-02-skyward@icloud.com

🕐 Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (CST)
We are closed on weekends and public holidays, but we'll respond to your message on the next business day.

⏱️ Response Time

We aim to respond to all inquiries within 24–48 business hours. For urgent matters, please include "URGENT" in your email subject line and we'll prioritize your request.

📦 Order Support

For questions about your order, please have the following ready when you contact us:

• Your order number
• The email address used to place the order
• A brief description of your question or issue

🔄 Returns & Exchanges

Need to return or exchange an item? Please visit our Return & Exchange Policy page for full details, then contact us to initiate the process.

💬 Fill Out the Form Below

You can also use the contact form on this page to send us a message directly. We read every message and will get back to you promptly.

Thank you for shopping with My Store — we appreciate your support! 🛒